Billing Policies

Preorders will be charged to your credit card shortly before Nebia ships, currently scheduled to start in December 2016 for our earliest backers, and the remainder shipping early 2017. You are free to make any changes or cancellations to your order before then. In the case of any changes to the shipment schedule, we will update you via email. We accept Visa, MasterCard, American Express, and Discover cards.

Refunds and Money-Back Guarantee

All Nebia preorders are subject to a 30-day money back guarantee: if you are not satisfied with your Nebia for any reason, email us at and we'd be happy to offer a full refund on the purchase price, not including shipping. Manufacturing defects and malfunction are covered by a 1-year warranty from the date of order shipment.

Preorder Questions

You can contact us at or 375 Alabama Street, Suite 200, San Francisco, CA 94110.