February Production Update

Last month we started shipping the first Nebia Shower Systems. Over the past month, it has been incredibly rewarding for our team to receive pictures and read enthusiastic emails from our early Kickstarter backers who have installed their units at home. We wanted to witness some of your reactions in person, so we have also been conducting hand deliveries to a number of our local backers.

We have shipped over 250 units and we will be steadily ramping up production over the next couple of months. Please continue reading below for a detailed delivery schedule.


Nebia feels right at home

Doesn’t Nebia look great in homes? Please continue sharing photos of your Nebia with us on Facebook, on twitter @nebia, or on instagram @nebiainc!

We have also received our first video review, from Kickstarter backer #64! Kid tested. Father Approved.

For a collection of first impressions, scroll to the end of this update.

Delivery Schedule

Over the past month we have been steadily producing units and shipping in small batches. As we refine our production process, the engineering team has been hand inspecting each unit before releasing for shipment. This process has yielded very good results and over the next several weeks we will be increasing our pace of production.

It will take approximately 3-4 months to fulfill all of the U.S. orders we received on Kickstarter, upon which we will start shipping pre-orders placed on our website.

Please note that we will be reaching out to you 3-4 weeks before shipping your unit(s) in order to confirm your shipping address. We are contacting customers in the order of their pledge date. We will only be shipping units with confirmed shipping addresses, and will proceed in order with the earliest orders.

If you would like to estimate when you will be receiving your order, please refer to the chart below. Please note that this is only an approximation, and we will be updating you regularly via these updates. We are doing our best to move this schedule forward. As a result some of you may receive your Nebia sooner than indicated below.

Installing the Nebia Shower System

Since day one, our ambition has been to make Nebia easy enough for you to install without the need for help from a plumber. Our mission was clear; the installation had to be sturdy enough to last for years, adaptable enough to work in a variety of bathroom configurations, and easily removable should you want to take it with you to a new house, without causing any damage to the bathroom tile.

Feedback from our early customers indicates that we achieved this mission. If you’re curious to see more, please take a look at our installation video:

Newbians

Macey Sanchez: Macey joined our team as an intern last summer and recently joined full-time. She graduated from Stanford University where she earned her Bachelors and Masters degree’s in Product Design and Mechanical Engineering. While at Stanford she was also a teaching assistant in their famous Product Realization Lab - one of the coolest student led workshops in the country.

Jad Nasrallah: Jad also joined our team as an intern last summer and recently joined full-time. He recently graduated from Brown University with a Bachelors Degree in Mechanical Engineering. When he is not breaking Nebias for reliability testing, you can find Jad climbing in the surrounding national parks.

Ryan Maxwell: Ryan joined our team to spearhead our business operations. He previously worked in supply chain management at Apple and as a management consultant. He is a graduate of Georgetown University. After a couple of beers, you might be lucky enough to hear some of his original rap songs.

F.A.Q.

We have noticed in a few of your comments that you may need to adjust your temperature valve at a hotter setting than you normally would with your traditional shower. We wanted to bring some clarity as to why.

By atomizing water, the Nebia Shower System diffuses thermal energy around your body and the environment, creating a steam room effect. Because the droplets release their thermal energy into the environment quickly, you will notice that the water starts really hot when released, but that heat is transferred to the surrounding steam and the water becomes closer to room temperature by the time it reaches your knees. It isn’t uncomfortable, but you may want to play with your temperature valve to make Nebia feel just right for you.

But if you turn the temperature valve hotter, doesn't it mean that you waste more energy?

The short answer is no, you will still be saving significant amounts of energy.

The water coming out of any showerhead is a mixture of hot water, which comes from a hot water heater, and cold water, which comes straight from the building water supply. By turning up the temperature valve, you increase the percentage of hot water water that comes to your showerhead. Therefore, when your Nebia replaces your regular showerhead that has a higher flow rate, and the temperature valve is turned up, the percentage of water exiting the showerhead that comes from the hot water heater increases, but the total amount of water drawn from the hot water heater decreases.

For the science-lovers out there, here is how our R&D team puts it:

As an example, consider a regular showerhead with a flow rate of 2.5 gallons per minute (gpm), running with the temperature valve set to draw 80% hot water and 20% cold water. The flow rate of hot water from the water heater in this case is 2.5 gpm * 80% = 2.0 gallons of hot water per minute. Now consider a Nebia shower system, running at a flow rate of 0.7 gpm, with the temperature valve set to draw 90% hot water and 10% cold water. Now, the flow rate of hot water from the water heater is 0.7 gpm * 90% = 0.63 gallons of hot water per minute. In this example, the total water savings when using Nebia are (2.5 gpm - 0.7 gpm) / 2.5 gpm = 72%, and the hot water savings are (2.0 gpm - 0.63 gpm)/2.0 gpm = 69%.

The amount of energy required to heat water is proportional to the volume of water that is heated. Therefore, a 69% reduction in the volume of hot water used during a shower also corresponds to a 69% reduction in the energy required to heat the water for that shower.

Here is a selection of the many positive notes that made us smile:

“Just tried the new Nebia shower and was totally blown away (pun intended).” - Jonah G.

“Wow that.. Was a fantastic shower! Worth the money, the wait, and the stupid effort to get it installed. (not their fault, old homeowners were just idiots when they did the bathroom tile)” - Dan H.

“Overall- I LOVE my Nebia, and so does the whole family, including the kids! Will be buying 2 more for the other bathrooms in the house. Thanks Nebia!” - Maria H.

“Just installed mine. Thanks for the experience. Nebia really renewed my faith in Kickstarter." - Kavev S.

“My Nebia shower has finally arrived!! And boy was it worth the wait! The build quality is amazing. The care, thought and love that the Nebia team has put into this product is evident from the beautiful packaging to the stunning engineering to the seamless installation. It is clear the team spent a lot of time manufacturing and testing this product because it has worked without a hiccup. If Steve Jobs had designed a shower head this is what I imagine it would have looked like. More on the installation. I was genuinely shocked how easy the installation is. I have no experience with plumbing and I was a bit scared with the idea of taking out my existing shower head and installing the Nebia system. It took a matter of 10 minutes. The Nebia team laid out very simple instructions and gave enough parts to fit almost any shower setup. Very impressed! In terms of the shower experience, the sensation is great, it feels "premium" compared to your typical shower head. Your skin feels great afterwards. The pressure switch is also very useful as it allows you to adjust the water strength to your liking; important to note that the force of the water is stronger than I expected. Lastly, the wand is great if you are in a hurry. Amazing product, I have already recommended that my friends and family all buy one. Thank you Nebia!” - Michael S.

“I was backer 384 and received received mine today. Set-up was an absolute breeze and I just had my first Nebia shower around an hour ago. I had high hopes and this definitely lived up to my expectations. My wife said my skin and hair both looked better than usual, for whatever it's worth.” - Daniel D.

“It is a very satisfying experience and is exactly what I expected from nebia’s descriptions. It feels soft, yet still forceful enough to get all the soap/shampoo off. The mist does feel cooler at the bottom so I do have the temperature coming out a little hotter than I used to in order to achieve an overall warm sensation. My wife is recovering from surgery and needs to shower sitting for a couple more weeks, so it has been a real help to her. She raves about the experience. As mentioned somewhere the shower does take longer to warm up because there is less water flow (saving money!) so today I turned on the hot water at the sink to clear the line of cold water. Now I can step into a warm mist right from the start. All-in-all we are extremely happy with our Nebia. It is real and we love it!!!!!!!” - David H.

“Life changing! My shower feels like a spa! you guys need a referral system because I can’t stop recommending it to people.” - Federico S.

“I was very pleasantly surprised by the Nebia! I have experience with low flow shower heads, and they generally really **. I was able to wet my hair all the way through as fast as I could with my old shower head. Also, the soft misty noise it makes is amazing.” - Katie G.

"I like how long hot water lasts now. Can take very long showers. Never runs out.” - Vladimir M.

“It's absolutely the best looking shower head, and beautifully engineered. I especially love the height adjustability. The water savings is also a big plus.” - Debbie S.

“Looks like a mist but it does not feel like a mist. New kind of shower experience that one word can not describe.” - Christopher L.

“Was very surprised with the overall result. No trouble rinsing or getting shampoo out of my hair. Was expecting it to take longer.” - Daniel K.

“It was a much more immersive experience than I used to have while showering. The water pressure is definitely enough to rinse, but also feels incredibly light and all encompassing in a great way.” - Andrew S.

“It really is like walking in a mist. At first I was dubious I would be able to get as clean, but after the shower is over, I found that I feel deeply cleansed and energized.”- Andy P.

The First Nebia Shower Systems Have Shipped!

We are incredibly excited to announce that today we shipped the first batch of Nebia Shower Systems!

The packages are coming straight from our manufacturing facilities in the Midwest where our team has been working day and night alongside our manufacturing partner. We are very grateful for your support and for helping us get to this point. We would not be here without you. Thank you!

Nebia started as a father and son project over 6 years ago. We are now a team of 13 people, introducing a new product to the world with over 10,000 initial backers and customers. It has been a wild ride to get here, however this is just the beginning. Our mission is to transform how people interact with water in their daily lives, and the Nebia Shower System is just the first step. We can’t wait to hear from each of you as you receive your pledge and start showering with Nebia.

Over the coming months we will continue to ramp-up production, and will ship the units in the order in which they were received. Please note that it will take between 3-4 months to manufacture and deliver all of the units that were reserved. Over the next month we will provide a more detailed schedule about when you can expect to receive your order. In the meantime we will continue to ship units out each week as they come off the assembly line.

From the bottom of our hearts thank you for your support, your encouragement, and for your kind words. Thank you also to the beta testers out there who have graciously offered us their time and invited us into their homes.

This is only the beginning of a very exciting journey, and we can’t wait for the Nebia Shower System to be in every backer’s home!

Here are some pictures from today!

Sincerely,

Carlos, Gabe, and Philip

December Production Update

As 2016 comes to a close, we wanted to send a summary of the year and look ahead to 2017.

First off we wanted to let you know that due to some last minute delays in our supply chain over the past two weeks, we have not yet started shipping the Nebia Shower System. First deliveries are now scheduled to start shipping during the 2nd half of January. We apologize for any inconvenience this may have caused, however we want to assure you that we are working around the clock to deliver a product in which we have full confidence.

On a different note, we are pleased to announce that the Nebia Shower System has passed the ASME A112.18.1 standard that all showers need to pass to be sold in the U.S. and is now certified by the International Association of Plumbing and Mechanical Officials (IAPMO).

For more details please read the full update below.


Shipping update

We are on the brink of shipping the first Nebia Shower Systems to our Kickstarter backers. We had planned to deliver the first units before Christmas, however we ran in to some last minute challenges with our supply chain- Two of our subcomponent suppliers were not able to deliver on time and a challenge with one of our subassemblies has pushed back our first deliveries to next month.

Our team was on site at our contract manufacturing facility last week working through these final obstacles and getting the assembly line geared up. All of our final components are now in-house and as soon as we feel confident with component and assembly quality inspection we will begin shipping.

The first shipments will go out in the 2nd half of January, and we will be sure to keep you informed when we have updates. As we have announced in previous updates, the mass production ramp up process will take a couple of months, meaning that shipping of all units will take approximately 2-3 months from the time we start delivering the first units.

Year in summary

We began 2016 with a team of just 7 full-time team members, and we close the year with 13 full-time team members. This year, over 3,100 people have joined our backer community by pre-ordering the Nebia Shower System. Most importantly we have completed the design and manufacturing development phase and are nearly ready to start shipping the first Nebia product.

Early in 2017 we will ramp up to full mass production and shift gears to work on growing our partnerships and sales efforts.

Coming up next month

Our engineering team will continue to work closely with our contract manufacturer in the Midwest to perform quality inspection and pack up final units as we get ready to start shipping. In addition, we will continue reaching out to all of our Kickstarter backers to confirm addresses. If you have not heard from us yet, don’t worry we will be sending reminders to update your address throughout the month of January. Please note that final address confirmation is mandatory before we ship you your unit; this is to ensure that we don’t deliver to out-of-date addresses.

We want to thank all of you for your continued support. From the thousands of you who backed us during our campaign, to the countless backers who have visited our office and invited us into their homes for beta testing, we have very much enjoyed building the foundation of Nebia alongside you.

Hoping you all have a good holiday season and we wish you a Happy New Year! We can’t wait to start 2017 off by shipping you your Nebia Shower Systems.

Best regards,

Carlos, Gabe, and Philip

November Production Update

Throughout November, the Nebia office has been a filled to capacity with units used for mechanical and user testing.

As we indicated in our previous update, we have been conducting our final round of reliability, environmental, and user testing for the past month. After the Engineering Validation Testing (EVT) phase in September, we identified a few key areas for improvement in our manufacturing process and product reliability tests. The Design Validation Testing (DVT) phase demonstrated that we have solved the open issues.

Over the past few weeks, we have conducted extensive testing in Kickstarter backers’ homes across the country. Their feedback evaluates key components of the Nebia Shower System and provides insight into crucial improvements, ranging from the unboxing experience to the installation instructions to the performance of the product in a wide variety of different shower stall configurations.

Shipping Update

We are incredibly excited to start shipping your Nebia Shower Systems. Each of you have been a vital part of the journey to bring the Nebia vision to reality.

We plan to start shipping the first Nebia Shower Systems to our earliest Kickstarter backers before Christmas. Upon shipping the first units, it will take two to three months to ship to every Kickstarter backer. We will be shipping units in the order in which they were received, starting with the first backers.

We do not currently have an estimated ship date by backer number. As soon as we have this information, we will make it available to each of you so that you have a better estimate of when you should expect your Nebia Shower System. Please know that we are doing everything we can to deliver you the best product we possibly can as soon as we possibly can.

DVT Testing

For DVT, we repeated all of the reliability and environmental tests we ran during EVT including the tests that units had passed previously (for a detailed overview of those tests, please refer to our September update). With the conclusion of these tests, we move on to Production Validation Testing (PVT) and mass production units and shipping to our backers!

DVT units that have been inspected by our engineering team and are ready to go out into the field for beta testing. Our office overflowed with test units—nothing that a couple of ladders and 2x4s couldn’t solve.

Magnetic Dock

We’re excited to announce that the Magnetic Dock has been enhanced for a more seamless user experience.

Back in January, we announced that the Dock would be magnetic to make the positioning of the Wand spray more versatile. The original design was composed of a two part mounting system. Soon after, we revisited and enhanced the mechanism by mounting and pivoting the Wand directly on the Dock (without requiring a second pivoting plate). This enhancement allows for a wider range of motion, a smoother feel, and fewer components than our previous design.

Your Nebia Shower System will now ship with the upgraded Magnetic Dock - the first of its kind in shower systems. Already some of our beta testers have described this as their favorite feature! Take a look below to see for yourself.

The Magnetic Dock allows for you to position the Wand in multiple orientations, pivoting up to 60 degrees from side to side.

The Magnetic Dock allows for you to position the Wand in multiple orientations, pivoting up to 60 degrees from side to side.

The making of the Dock.

Packaging Design

When we designed our packaging, we had one key mandate: to minimize the environmental impact of the materials used to deliver the product. As you will see when you receive your unit(s), the Nebia Shower System is large and requires a large box to protect it. The mere size of the box meant we had to be extra diligent about minimizing excess material.

The evolution of our packaging from sketches to a developed design.

We are proud to report that almost the entire package is recyclable. The only exceptions are a handful of foam dividers used for extra cushioning.

Over the past couple of weeks, we have been conducting multiple rounds of drop, vibration, and compression testing of the packaging, to make sure your Nebia Shower System arrives it perfect condition after its journey to your home.

Coming Next Month

In December, we will work with our manufacturing partner to make sure that all of the components and assemblies that go into making your Nebia Shower System have been checked to meet our tolerance and quality control standards. Once we have completed the review and feel confident in all of the components, we will begin shipping the first Nebia units!

October Production Update

This past month, we have focused on building and inspecting Design Validation Testing (DVT) units and we are really excited with the progress made since our last production run. The purpose of DVT is to meticulously inspect and adjust the cosmetic details of the Nebia Shower System including, but not limited to, the colors, the textures, the accuracy of the parting lines, the fit between different materials, the gaps, and the UX details. The Nebia Shower System will live in your home for many years and we want every last detail to be perfect.

In the past couple of weeks we have built 150 units with the exact look and feel we have designed. This is the first time that all of the cosmetic details and the engineering mechanisms are manufactured and assembled on the same unit. Over the next 3 weeks, these units will go through the same rigorous reliability, environmental, and user testing that EVT units went through.

Shipping update

As we announced last January, we will begin shipping at the end of this year, in December. However, ramping up to full production volumes and manufacturing over 10,000 units will take us approximately two and a half months. Mass production is set to begin shortly after Thanksgiving and shipments will be based on the order in which the pledges were received, starting in December with our earliest U.S. Kickstarter backers with the remainder shipping in January and February.

We understand this news may be disappointing to some people, but we want to ensure you we are set to deliver you the best product we possibly can.

Behind the scenes at our partner's manufacturing facility

We are proud to build Nebia in the U.S. This decision has allowed us to maintain the highest quality of craftsmanship and manufacturing, reduce our environmental footprint, and ensure that we are providing jobs that are both fair and rewarding.

There are over 150 individual parts in the product, making the assembly process complex and extremely detail oriented. Over the past two production runs, our manufacturer has been refining the assembly process for the Nebia Shower System and we are very proud of their results. Our engineering team works hand-in-hand with them at every step and we hope to build a long-term partnership.

Presenting the Nebia Cleaning Caps

Many of you have asked about how Nebia operates in locations with hard water. We have tested Nebia with extremely hard water and the results indicate that the effect on Nebia is similar to that of standard shower heads. If you live in an area with hard water, Nebia will likely need to be cleaned at a similar frequency as your current shower head. This is because the average orifice size in the Nebia Shower System is similar to that of a standard shower head. However, we were dissatisfied with the typical method used for cleaning shower heads, which involves wrapping a plastic bag around the shower head. We knew this experience could be improved upon.

We are excited to announce the Nebia Cleaning Caps: custom designed caps that snap right on to your Nebia Head and Nebia Wand, making it easy for you to use recommended cleaners without any hassle. Each of our Kickstarter backers and early customers will receive both cleaning caps complimentary with their order.

Head and Wand Cleaning Caps

Beta tester reaction of the month

"I loved it, I'd like to come in to your office and shower every morning until I get mine." - A.J.O.

Coming up next month

In November we will be conducting our final round of reliability, environmental, and user testing. We will also be wrapping up the design of our packaging and installation instructions. We look forward to keeping you updated as we hone in the finishing touches on your Nebia Shower System and we begin the shipping process.